The<scp>Expectancy‐Disconfirmation</scp>Model and Citizen Satisfaction with Public Services : A Meta‐analysis and an Agenda for Best Practice
| Year of publication: |
2021
|
|---|---|
| Authors: | Zhang, Jiasheng ; Chen, Wenna ; Petrovsky, Nicolai ; Walker, Richard M. |
| Published in: |
Public Administration Review. - Wiley, ISSN 1540-6210, ZDB-ID 2045553-7. - Vol. 82.2021, 1 (03.05.), p. 147-159
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1111/puar.13368 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012538647