• 1 Introduction
  • 2 Literature Review
  • 3 Determinants of Successful User Communities
  • 3.1 Individual-Specific Determinants
  • 3.2 Group-Specific Determinants
  • 4 Research Methodology
  • 5 Computer Associates’ User Groups
  • 5.1 The CA User Group Program
  • 5.2 How CA Leverages its User Groups
  • 6 Data Description
  • 7 Empirical Analysis
  • 7.1 Descriptive Statistics
  • 7.2 Multivariate Analysis
  • 7.3 Management Implications
  • 8 Conclusion
  • References
  • A Appendix