The sequential incident technique for innovations (SITI) : a tool for generating improvements and ideas in service processes
Year of publication: |
1999
|
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Authors: | Decker, Alexander ; Meißner, Harald |
Published in: |
Service quality and management. - Wiesbaden : Deutscher Universitätsverlag, ISBN 3-8244-6780-1. - 1999, p. 187-226
|
Subject: | Dienstleistungssektor | Service industry | Innovationsmanagement | Innovation management | Dienstleistungsqualität | Service quality | Prozessmanagement | Business process management | Theorie | Theory | Schätzung | Estimation | Kfz-Gewerbe | Automotive services industry | Deutschland | Germany |
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