The sequential incident technique for innovations (SITI) : a tool for generating improvements and ideas in service processes
Alexander Decker and Harald Meissner
| Year of publication: |
1999
|
|---|---|
| Authors: | Decker, Alexander ; Meißner, Harald |
| Published in: |
Service quality and management. - Wiesbaden : Deutscher Universitätsverlag, ISBN 3-8244-6780-1. - 1999, p. 187-226
|
| Subject: | Dienstleistungssektor | Service industry | Innovationsmanagement | Innovation management | Dienstleistungsqualität | Service quality | Prozessmanagement | Business process management | Theorie | Theory | Schätzung | Estimation | Kfz-Gewerbe | Automotive services industry | Deutschland | Germany |
| Extent: | Graph. Darst |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Notes: | In: Service quality and management |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001407691