The service hand-off: effects of multivendor service performance on customer satisfaction - an experimental study
| Year of publication: |
2010
|
|---|---|
| Authors: | Allred, Chad R. ; Money, R. Bruce |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 24.2010, 3 (1.1.), p. 184-196
|