The service quality construct on a global stage
| Year of publication: |
2002
|
|---|---|
| Authors: | Imrie, Brian C. ; Cadogan, John W. ; Mcnaughton, Rod |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 12.2002, 1, p. 10-18
|