The service quality-loyalty relationship in retail services: does commitment matter?
Year of publication: |
2005
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Authors: | Fullerton, Gordon |
Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 12.2005, 2, p. 99-112
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