The service triad: modelling dialectic tensions in service encounters
| Year of publication: |
2010
|
|---|---|
| Authors: | Lu, Chin-Shan ; Yang, Ching-Chiao |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 30.2010, 2 (1.2.), p. 265-281
|