The State of Results-Driven Customer Service Quality in Government
Year of publication: |
1998
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Authors: | Milakovich, Michael E. |
Published in: |
National productivity review : the journal of productivity management. - New York, NY : Executive Enterprises Publ., ISSN 0277-8556, ZDB-ID 832029. - Vol. 17.1998, 2, p. 47-54
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