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Performance-Based Contracts for Outpatient Medical Services
Jiang, Houyuan,
Private health care as a supplement to a public health system with waiting time for treatment
Hoel, Michael, (2000)
Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan, (2007)
Statistical results on control variables with application to queueing network simulation
Lavenberg, Stephen S., (1982)
The Steady-State Queueing Time Distribution for the M/G/1 Finite Capacity Queue
Lavenberg, Stephen S., (1975)
Performance modeling tools
Lavenberg, Stephen S., (1995)