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Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez, (2013)
Exploring the intention to continue using web-based self-service
Tseng, Shu-Mei, (2015)
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei, (2009)
Understanding the continuance intention of knowledge sharing in online communities of practice through the post-knowledge-sharing evaluation processes
Cheung, Christy M.K., (2013)
What drives consumers to spread electronic word of mouth in online consumer-opinion platforms
Cheung, Christy M.K., (2012)
Understanding the role of gender in bloggers' switching behavior
Zhang, Kem Z.K., (2009)