The systemic perspective of service processes: underlying theory, architecture and approach
| Year of publication: |
2008
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|---|---|
| Authors: | Batista, Luciano ; Smart, Andi ; Maull, Roger |
| Published in: |
Production planning & control : PPC. - London [u.a.] : Taylor & Francis, ISSN 0953-7287, ZDB-ID 10481977. - Vol. 19.2008, 5, p. 535
|