The theory of repurchase decision-making (TRD): Identifying the critical factors in the post-purchase decision-making process

Influence of Physical Environment on Disconfirmation, Customer Satisfaction, and Customer Loyalty for First-time and Repeat Customers in Upscale Restaurants

Ryu, Kisang, (2010)

Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry

Ryu, Kisang, (2010)

The roles of the physical environment, price perception, and costumer satisfaction in determining customer loyalty in the restaurant industry

Han, Heesup, (2009)