The tools and techniques of effective change management : Why some reformers succeed while others fail

Purpose – Equips leaders with tools and techniques to lead change effectively. Design/methodology/approach – Explains various aspects of change leadership, including the characteristics of change leaders, and outlines a blueprint to effect change successfully. Findings – Argues that change requires a new mind-set, tool-set and skill-set. Lists some of the reasons for resistance to change. Practical implications – Highlights the differences between change and growth and considers the implications of these. Social implications – Seeks to justify the need to change in the current global business environment. Originality/value – Concludes that change is imperative for an organization to succeed in the modern business environment.