The top ten excuses for bad service (and how to avoid needing them)
| Year of publication: |
2006
|
|---|---|
| Authors: | Dickson, D. |
| Published in: |
Strategic Direction. - Emerald Group Publishing Limited, ISSN 1758-8588, ZDB-ID 2089990-7. - Vol. 22.2006, 2
|
| Publisher: |
Emerald Group Publishing Limited |
| Subject: | Economic growth | Investors | Organizational performance | Performance management | Business analysis | Corporate strategy | Strategic management | SWOT Analysis | Balanced scorecard | Communications | Intangible assets | Intellectual capital | Performance measurement (quality) | Change management | Entrepreneurs | Experience | Middle managers | Social interaction | Strategic planning | Bonuses | Directors | Income tax | Redundancy | Remuneration | Business policy | Business support services | Small to medium-sized enterprises | Business ethics | Employee involvement | Feedback | Public relations | Stakeholder analysis | Customer information | Customer satisfaction | Customer service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | non-article |
| Language: | English |
| Other identifiers: | 10.1108/sd.2006.05622baf.009 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10015010867