The Top Ten Excuses for Bad Service (and How to Avoid Needing Them)
| Year of publication: |
2005
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|---|---|
| Authors: | Dickson, Duncan ; Ford, Robert C. ; Laval, Bruce |
| Published in: |
Organizational dynamics : a quarterly review of organizational behavior for professional managers. - New York, NY : Pergamon, Elsevier Science, ISSN 0090-2616, ZDB-ID 1930692. - Vol. 34.2005, 2, p. 168-184
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