The Travel Agent : Delivering More Value by Becoming an Operational Risk Manager

Travelers have to handle with various risks and uncertainties by themselves or they can ask a travel agent to act on their behalf in order to minimize and/or to solve them. We believe that the new nature of the activities that could be offered by the travel agencies would rather be a risk management service than just the retailing of prepackaged services. To address this problem of service design, we have conceived a risk management service offer grounded on multidisciplinary approaches. The main idea is to apply cost-based valuation methods to manage the risks arising along the travel chain

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Year of publication:	2007
Authors:	Debely, Joëlle ; Dubosson, Magali ; Fragniere, Emmanuel
Publisher:	[S.l.] : SSRN
Subject:	Risikomanagement \| Risk management \| Operationelles Risiko \| Operational risk \| Reisevermittler \| Travel agency

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