The trust process in organizations : empirical studies of the determinants and the process of trust development

1. Introduction -- 2. The trust process -- 3. Governance seen from a framing point of view : the employment relationship and relational signalling -- 4. Trust and power as means of coordinating the internal relations of the organization : a conceptual framework -- 5. Calculativeness, trust and the reciprocity complex : is the market the domain of cynicism? -- 6. Understanding the nature and the antecedents of trust within work teams -- 7. Trusting others in organizations : leaders, management and co-workers -- 8. Trust building inside the "epistemic community" : an investigation with an empirical case study -- 9. Norm violations and informal control in organizations : a relational signalling perspective -- 10. The dynamics of trust and trouble -- 11. Conclusions.