The U.S. Patent and Trademark Office: A Case Study in Business Process Reengineering
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National productivity review : the journal of productivity management. - New York, NY : Executive Enterprises Publ., ISSN 0277-8556, ZDB-ID 832029. - Vol. 14.1994, 1, p. 85-96
Fender, Blakely, (2005)
Taylor, Susan, (1993)
PATENT AND TRADEMARK OFFICE SETS SUNDARD FOR REENGINEERING GOVERNMENT - Few government agencies have actively embraced business process reengineering. However, one notable exception is the Patent and Trademark Office.
Taylor, Susan, (1994)
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