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Preventing shoplifting without being sued : practical advice for retail executives
Budden, Michael Craig, (1999)
Schlauer als der Klauer : durch Kundennähe Diebstähle verhindern
Manns, Ulrike, (1993)
Customer fraud and business responses : let the marketer beware
Tian, Kelly, (2002)
Effectiveness of formal and informal surveillance in reducing crime at grocery stores
Kajalo, Sami, (2011)
Does a retailer’s charisma matter? A study of frontline employee perceptions of charisma in the retail setting
Lindblom, Arto, (2016)
Exploring the links between ethical leadership, customer orientation and employee outcomes in the context of retailing
Lindblom, Arto, (2015)