The use of quality metrics in service centres
| Year of publication: |
2000
|
|---|---|
| Authors: | Petkova, Valia T. ; Sander, Peter C. ; Brombacher, Aarnout C. |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 10925260. - Vol. 67.2000, 1, p. 27-36
|