The value of customer satisfaction surveys for project-based organizations: symbolic, technical, or none
| Year of publication: |
2005
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|---|---|
| Authors: | Jaakko Kujala, Dr ; Ahola, Tuomas |
| Published in: |
International journal of project management : the journal of The International Project Management Association. - Amsterdam [u.a.] : Elsevier, ISSN 0263-7863, ZDB-ID 7978996. - Vol. 23.2005, 5, p. 404-409
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