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Assessing Reference and User Services in a Digital Age
Petrauskienę, Žibutę, (2008)
Implementing Digital Reference Services: Setting Standards and Making It Real
Srisa‐ard, Surithong, (2004)
From Translation to Navigation of Different Discourses: A Model of Search Term Selection during the Pre-Online Stage of the Search Process
Iivonen, Mirja, (1998)