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Theory of constraints handbook
Cox, James F., (2010)
Service management
Ronen, Boaz, (2010)
Theory of constraints thinking-process tools facilitate goal achievement for hotel management : a case study of improving customer satisfaction
Dalci, Ilhan, (2012)
Reaching the goal : how managers improve a services business using Goldratt's theory of constraints
Ricketts, John Arthur, (2008)