THINKING ABOUT ... - Balancing Act: How to Capture Knowledge Without Killing It - Xerox PARC researchers look beyond the usual suspects to learn a fundamental lesson about recognizing, capturing, and developing a process to disseminate best practices from a community of Xerox repair technicians
| Year of publication: |
2000
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|---|---|
| Authors: | Seely Brown, John ; Duguid, Paul |
| Published in: |
Harvard business review : HBR. - Boston, Mass : Harvard Business School Publ. Corp, ISSN 0017-8012, ZDB-ID 23826. - Vol. 78.2000, 3, p. 73-83
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