Three essays on the performance evaluation of queueing systems with time-dependent parameters
Year of publication: |
[2017]
|
---|---|
Authors: | Selinka, Gregor |
Institutions: | Books on Demand GmbH <Norderstedt> (publisher) |
Publisher: |
Norderstedt : BoD - Books on Demand |
Subject: | Warteschlangentheorie | Queueing theory | Performance-Messung | Performance measurement | Callcenter | Call centre | Tourenplanung | Vehicle routing problem | Flughafeninfrastruktur | Airport infrastructure | Computernetz | Computer network |
Description of contents: | Table of Contents [gbv.de] ; Description [deposit.dnb.de] |
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A flexible architecture for call centres with skill-based routing
Legros, Benjamin, (2015)
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Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan, (2014)
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Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga, (2014)
- More ...
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Performance analysis of time-dependent queueing systems : survey and classification
Schwarz, Justus Arne, (2016)
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Time-dependent performance approximation of truck handling operations at an air cargo terminal
Selinka, Gregor, (2016)
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Performance Analysis of Time-Dependent Queueing Systems : Survey and Classification
Schwarz, Justus Arne, (2016)
- More ...