Time and the customer relationship management process: conceptual and methodological insights
| Year of publication: |
2006
|
|---|---|
| Authors: | Plakoyiannaki, Emmanuella ; Saren, Michael |
| Published in: |
The journal of business & industrial marketing. - Bradford : Emerald, ISSN 0885-8624, ZDB-ID 6495503. - Vol. 21.2006, 4, p. 218-230
|