Tipping as a Strategic Investment in Service Quality: An Optimal-Control Analysis of Repeated Interactions in the Service Industry
| Year of publication: |
2008
|
|---|---|
| Authors: | Azar, Ofer H. ; Tobol, Yossi |
| Published in: |
Southern economic journal. - Chattanooga, Tenn : Assoc, ISSN 0038-4038, ZDB-ID 219272x. - Vol. 75.2008, 1, p. 246-260
|