To incentivize the fast server or not? : firm's dilemma when queue signals service rate in high-contact services

S. Srivatsa Srinivas

Year of publication:	2021
Authors:	Srinivas, S. Srivatsa
Published in:	Operations research letters. - Amsterdam [u.a.] : Elsevier, ISSN 0167-6377, ZDB-ID 720735-9. - Vol. 49.2021, 5, p. 639-644
Subject:	Equilibrium \| Hole \| Incentive \| Queueing game \| Unknown service rates \| Warteschlangentheorie \| Queueing theory \| Spieltheorie \| Game theory \| Signalling \| Dienstleistungssektor \| Service industry

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