To tip or not to tip, that is the question : rewarding customer service encounters

Alan J. Richardson; Eksa Kilfoyle

Year of publication:	2014
Authors:	Richardson, Alan J. ; Kilfoyle, Eksa
Published in:	Accounting perspectives : a journal of The Canadian Academic Accounting Association. - Oxford : Wiley-Blackwell, ISSN 1911-382X, ZDB-ID 2511769-5. - Vol. 13.2014, 4, p. 301-308
Subject:	Compensation systems \| Tipping \| Management control \| Restaurants \| Gastronomie \| Restaurant industry \| Trinkgeld \| Tipping behaviour \| Kundenservice \| Customer service \| Dienstleistungsqualität \| Service quality \| Vergütungssystem \| Compensation system \| Kundenzufriedenheit \| Customer satisfaction \| Controlling \| Konsumentenverhalten \| Consumer behaviour

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