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To vote or not to vote? : the impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews

Ziming Jiang, Rufeng Chen
Year of publication:
2025
Authors: Jiang, ZiMing ; Chen, Rufeng
Subject: Emotions as social information theory | Empathy | Gratitude expression | Helpfulness voting | Managerial response strategy | Online reviews | Peer-to-peer accommodation | Perceived authenticity | Emotion | Wahlverhalten | Voting behaviour | Konsumentenverhalten | Consumer behaviour | Abstimmungsregel | Voting rule | Abstimmung | Voting
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