Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Laurens De Gauquier, Kim Willems, Hoang-Long Cao, Bram Vanderborght, Malaika Brengman
| Year of publication: |
2023
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|---|---|
| Authors: | Gauquier, Laurens de ; Willems, Kim ; Cao, Hoang-Long ; Vanderborght, Bram ; Brengman, Malaika |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 70.2023, p. 1-11
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| Subject: | Service robot | Frontline employee | Automated social presence | Human social presence | Retail | Field study | POS conversion Funnel | Roboter | Robot | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Verkaufspersonal | Salespeople | Automatisierung | Automation | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.103176 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014240305