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Die Balanced Scorecard als Controlling- bzw. Managementinstrument
Georg, Stefan, (1999)
Performance Management
Wunderlin, Georg, (1999)
Implementierung der Balanced Scorecard : Grundlagen und IT-Fachkonzept
Wiese, Jens, (2000)
Total quality management : an executive guide to continuous improvement ; with 42 tables
Rampersad, Hubert K., (2001)
Total quality management : an executive guide to continuous improvement : with 42 tables
Total performance scorecard : redefining management to achieve performance with integrity
Rampersad, Hubert K., (2003)