Total quality management and service quality : an exploratory study of quality management practices and barriers in service industry
Faisal Talib; Zillur Rahman; M. N. Qureshi; Jamshed Siddiqui
| Year of publication: |
2011
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|---|---|
| Authors: | Talib, Faisal ; Rahman, Zillur ; Qureshi, M. N. ; Siddiqui, Jamshed |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 21864925. - Vol. 10.2011, 1, p. 94-118
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009868951