Total Quality Management in Services Part 1: Understanding and Classifying Services
| Year of publication: |
1994
|
|---|---|
| Authors: | Dotchin, John A. ; Oakland, John S. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 11.1994, 3, p. 9-26
|