Total Quality Management in Services Part 3: Distinguishing Perceptions of Service Quality
Year of publication: |
1994
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Authors: | Dotchin, John A. ; Oakland, John S. |
Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 11.1994, 4, p. 6-28
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