Total Quality Management (TQM) in the Era of Globalization

Quality of educational Institution are judged by the quality of information provided by their Information Centres and Departments. For providing quality information, the quality of the system, behavior of management needs continuous improvement, which can be achieved by application of TQM techniques in libraries & Information Centres. IT revolution in the past few years has come to the rescue of management in improving the system quality. Hence come to the rescue of management in improving the system quality. Hence the application of TQM technique will not only help the institute to go to greater heights but also provide the information in a cost-effective manner