Total quality service in digital era
Francesco Schiavone and Maria Cristina Pietronudo, Annamaria Sabetta and Marco Ferretti
| Year of publication: |
2023
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|---|---|
| Authors: | Schiavone, Francesco ; Pietronudo, Maria Cristina ; Sabetta, Annamaria ; Ferretti, Marco |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 35.2023, 5, p. 1170-1193
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| Subject: | Digitalization | Total quality management | Total quality service | Qualitätsmanagement | Quality management | Digitalisierung | Digitization | Dienstleistungsqualität | Service quality | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Konferenzbeitrag ; Conference paper |
| Language: | English |
| Other identifiers: | 10.1108/TQM-12-2021-0377 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014321605