Total quality service : principles, practices, and implementation
D. H. Stamatis
| Year of publication: |
1996
|
|---|---|
| Authors: | Stamatis, Diomidis H. |
| Publisher: |
Delray Beach, Fla. : St. Lucie Press |
| Subject: | Kundendienst | Qualitätskontrolle |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVI, 318 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 1-884015-83-2 |
| Source: |
Persistent link: https://www.econbiz.de/10004254700