A queuing theory-based approach to evaluate service delivery quality
Xiaofeng Zhao and Kenneth Gilbert
| Year of publication: |
2025
|
|---|---|
| Authors: | Zhao, Xiaofeng ; Gilbert, Kenneth |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 17.2025, 2, p. 155-167
|
| Subject: | Analytics | Assessment of service quality | Customer service | Management science | Quality and services sciences | Quality of service | Queuing | Queuing theory | Service delivery | Service quality | Waiting time | Dienstleistungsqualität | Warteschlangentheorie | Queueing theory | Kundenservice | Qualitätsmanagement | Quality management | Dienstleistungsmanagement | Service management | Produktqualität | Product quality | Operations Research | Operations research | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-10-2024-0149 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015417316