//-->
Resolving measurement : performance dilemmas
Smith, Debra, (2010)
Optimising key performance indicator adherence with application to emergency department congestion
Li, Na, (2019)
Innovation in the public sector : is it measurable?
Klimentova, Sabina, (2014)
Toward a Model of Performance Measurement of Output Based on the Theory of Constraints
Hirtz, Thierry, (2012)