Toward a theoretical framework of service experience : perspectives from customer expectation and customer emotion

Yen-Hao Hsieh and Soe-Tsyr Yuan

Year of publication:	2021
Authors:	Hsieh, Yen-Hao ; Yuan, Soe-Tsyr Daphne
Subject:	customer emotion \| customer expectation \| exhibition \| Service experience \| theory \| Emotion \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Theorie \| Theory

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