Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore
| Year of publication: |
2007
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|---|---|
| Authors: | Teo, Thompson S.H. ; Devadoss, Paul ; Pan, Shan L. |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 42.2007, 3, p. 1613-1627
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