Towards the fine-tuning of a predictive Kano model for supporting product and service design
Yuri Borgianni and Federico Rotini
| Year of publication: |
2015
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|---|---|
| Authors: | Borgianni, Yuri ; Rotini, Federico |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 3/4, p. 263-283
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| Subject: | Kano's theory | dynamics of Kano categories | quantitative Kano model | product/service design | Kundenzufriedenheit | Customer satisfaction | Produktgestaltung | Product design | Theorie | Theory | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011300207