TQM: It's Customer Satisfaction Or You Lose
Year of publication: |
1994
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Authors: | Donovan, R.Michael |
Published in: |
Industrial management : the magazine for better management in industry. - Norcross, Ga. : Institute of Industrial Engineers, ISSN 0019-8471, ZDB-ID 4108498. - Vol. 36.1994, 2, p. 1-2
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