Tracking service failures and employee recovery efforts
| Year of publication: |
1995
|
|---|---|
| Authors: | Hoffman, K.Douglas ; Kelley, Scott W. ; Rotalsky, Holly M. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 9.1995, 2, p. 49-61
|