Training and assessing non-technical skills : a practical guide

Non-technical skills : a primer -- The classroom is dead : long live CRM -- Adult learning principles and non-technical skills -- Principles of training non-technical skills -- Principles of assessing non-technical skills -- Instructional systems design -- Training and assessing situation awareness -- Training and assessing decision-making -- Training and assessing communication and teamwork skills -- Training and assessing task management -- The future of training and assessing non-technical skills -- References -- Glossary.