Transformative service research and service design : synergistic effects in healthcare
Year of publication: |
January 2018
|
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Authors: | Anderson, Sidney ; Alkire, Linda ; Rayburn, Steven W. |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 38.2018, 1/2, p. 99-113
|
Subject: | Transformative service research | service design | healthcare | well-being | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Dienstleistung | Services | Dienstleistungssektor | Service industry | Dienstleistungsinnovation | Service innovation | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
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