Transitory bias as a source of customer dissatisfaction: An exploratory investigation
| Year of publication: |
2013
|
|---|---|
| Authors: | Trocchia, Philip J. ; Luckett, Michael G. |
| Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 21943771. - Vol. 12.2013, 1, p. 32-41
|