Triaging overflow : a case study of the "Gateway Assessment" in the UK Citizens Advice Service
Year of publication: |
December 2017
|
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Authors: | Kirwan, Samuel ; McDermont, Morag ; Evans, Sue |
Published in: |
European management journal. - Amsterdam : Elsevier, ISSN 0263-2373, ZDB-ID 859497-1. - Vol. 35.2017, 6, p. 745-754
|
Subject: | Triage | Overflow | Regulation | Governmentality | Advice |
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